Terms and Conditions

1.0 Order Acknowledgement, Acceptance, Payment and Delivery

1.1
All orders for products placed by you either online or by other means are subject to acceptance by us, and we may at our discretion accept orders, reject orders, or advise a buyer of our inability to process an order for any reason. We may send a buyer an acknowledgement of receipt of an order, by email, or another medium (including telephone, fax or in person) as we see fit. Acknowledgement by email of receipt of your order is usually automatically generated and does not constitute an acceptance of the order. You should ensure that the information you submit to us in your order is accurate and complete to the best of your ability. Fulfilment of your order is dependent and conditional upon stock availability, payment and possibly other areas including, but not limited to an address, or credit card check.

1.2
Whilst it is our intention to keep our website up to date and error free, product description, or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled and will correspond this fact to you by email, to the email address that you provided to us at the time of your order.

1.5
Payment via the PayPal third-party secure system is the accepted option. Note that if payment is made via PayPal, your credit card is charged immediately by the PayPal organisation, regardless of whether or when stock is available. If you cancel or change your order and a refund is required, note that PayPal procedures may delay this longer based on PayPal refund service.



2.0 Delivery

2.1
Whilst we make every effort to deliver goods in the timeframe we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timeframe, as we rely on third parties to facilitate our customer deliveries for us. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

2.2
All delivery time frames are subject to stock availability.


2.3 We send delivery information to your nominated email address when we ship your order. If your goods fail to arrive within 28 days of dispatch, and you have notified us of late arrival within 7 days of receiving email notification that your order has shipped, you will have the option of either a full refund or a replacement shipment, after we have investigated with the courier or postal service. Although we will use all best efforts, we cannot guarantee tracking of late deliveries beyond 14 days from the date of dispatch. Registered Post service does NOT offer a tracking facility – this is outside of our control, as this is set by local Post.

2.4 Where an incorrect address has been given to us at time of order, or our Courier partner is unable to deliver due to unavailability of anybody to sign for the delivery (they will leave an advice card in this case), or if you ask for the item to be redirected after we dispatch it, we may need to charge for any extra delivery costs incurred to us by our Courier partner.

2.5 Our delivery responsibility is deemed to be fulfilled when we dispatch an order to the designated address, as provided by our buyer. We cannot be held responsible / liable for items that go missing in transit, or are damaged in anyway, however will do our best to support customers in this regard, to ensure a happy outcome, to the best of our ability, at our discretion always.

2.6 Our Courier partners require a signature on arrival, so cannot facilitate deliveries to PO Boxes. All devices are delivered by selected Renowned Registered Couriers due to their high value status. Accessories can be delivered by either Registered Post, or Courier at our buyer's discretion.


3.0 Warranty

Standard Warranty Period:


12 months for devices including smartphones and tablets.
180 days for audio/video products including speakers, headphones, headsets, cameras.
180 days for wearables and smart gadgets including smart watches, fitness trackers and gadgets.

Warranty period take effects from the date when the shipping invoice is issued.

3.1 Standard Warranty:

Phone Master (UK) provides a 12-month repair warranty for devices (accessories including batteries do not carry any warranty). The terms and conditions for a standard 12-month warranty are as follows:

3.2 If the goods are found to be faulty within 14 days, customers are entitled for either a full refund or replacement. Any item may be returned for any reason within 14 days from the date of dispatch. If you want to return the goods which are NON-DEFECTIVE within the 14 days period, please note that the returns should be in AS NEW CONDITION with FULL PACKING and DOCUMENTATION. If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse refund or a restocking fee of up to 25% will be charged depending on the condition of the returned goods. Delivery costs will not be refunded. To return the goods, please email salesteam@phone-master.co.uk to request an RMA and follow the instructions to authorise the return of goods. Please refer to the Returns section below for details.

3.3 If the goods are found to be faulty after 14 days and within 12 months of purchase, the customer can send the faulty goods to our office, together with relevant invoice and Phone Master can arrange for repair services. Post fault investigation and within the specified warranty period, Phone Master (UK) repair service will be actioned at our discretion (please see Exclusions below) within 15 working days, at no cost to the customer. If Phone Master (UK) cannot repair the item within this period we will supply the customer with a suitable B-Stock item. If we do not have suitable B-Stock to replace we will source an equal alternative upon agreement with the customer or offer credit for the next purchase. For repair services covered by the warranty, the cost of shipping the goods back to the customer will be borne by Phone Master (UK). Please contact our Customer Service to request an RMA and follow the instructions to authorise the return of goods. Please refer to the Returns section below for details.

3.4 If the goods are found to be faulty after 12 months of purchase, the customer can send the faulty goods to us. Phone Master (UK) will arrange for repair services. Customer has to bear the repair costs. Phone Master (UK) will test the faulty unit and will provide a quote to the customer and if the customer agrees, we will proceed to repair the faulty unit as we see fit. If not, this will be communicated and the device will be returned to the customer, unrepaired. There will be a nominal shipping and handling charge on top of the repair charges. Shipping charges for returning the items shall be borne by the customers if they decide against repair.

3.5 Standard Warranty Coverage

Warranty covers the following:

A. Manufacturing software malfunction

B. Manufacturer or hardware defects

C. More than three dead pixels

3.6 Standard Warranty Exclusions:

Warranty does not cover the following:

A. Any damages unrelated to manufacturing defects.

B. Product malfunction or damage resulting from liquids or moisture.

C. CID (Customer Induced Damage) and NDF (No Defect Found). CID and NDF status will be notified to the customer when RMA inspection process is completed.

D. Software defects. Damage caused by applications or firm wares which are not compatible with the device.

E. Product has been tampered, repaired and/or modified without official permission. Tampering, rooting, modification or removal of the serial number label shall immediately void the applicable warranty.

Inspection and return shipping fee will be charged at the customer expense when the above causes of RMA return damages are present.

Please note that for returns of water-resistant device, we cannot guarantee continued water-resistance after opening up the device.

3.7 B-Stock Warranty:

We will mark an item as B-Stock for any of the following reasons:

1. Open-Box:

The box may have been opened by our team for internal marketing purpose (for the purpose of: videos, photos, product research and, or general product checking). Or, the item may have been returned to us because a customer simply changed their mind, post purchase.


2. Refurbished:A customer may have returned their item to us for a replacement (a minor percentage of B-Stock items have had a software reset, or have been refurbished).

Due to above, we are unable to sell these items as new, they are however still in good condition and are sold on a first-come, first served basis. If you want one, please be fast as B-Stock items often sell very quickly.

Please note that normal distance selling regulations do not apply to 'not new' products akin to B-Stock items. We offer a 3-month limited warranty for B-Stock goods. If you purchase a B-Stock item, and it turns out to be technically defective, repair services will be offered to buyers within the warranty period. You cannot however return it if you just do not like it, and we do not provide refund nor replace for B-Stock purchases, so please be sure that you want it before you place your order with us.

3.8 Returns and Repairs:

Please contact our Customer Service to request an RMA. (salesteam@phone-master.co.uk)

Products should be returned in their original packaging with all documentation, accessories, battery, stylus, cable, headset etc. enclosed in the initial shipment.

When you return your device, you will need to make sure that it is unlocked and free of security software that might prevent us from being able to access it. If the device is locked or disabled when you return it, we may have to charge you the full cost of the device and/or not process a repair/refund (if applicable).

Note: If you are not able to unlock or deactivate your device, please let us know before returning.

Please be sure that your device is restored to its factory settings without any personal data remaining prior to return. We will not be responsible for any use or disclosure of any data that is on the returned device during the assessment and repair process.


4.0 Privacy

4.1
This information provided to us by our customers is used by us for the sole purpose of processing an order only. We only ask for what is needed in order for us to facilitate an order to its completion. Customer information is and will never be disclosed to third parties. Customer data is not shared, or sold in any way.


4.2 All information is collected lawfully and in accordance with the most recent, official United Kingdom and EU Act.

4.3 At our discretion we may ask for additional information from buyers at the point of order processing. By ordering with our company, you acknowledge that we do not condone fraud and note that we will go out of our way to protect legitimate buyers and our company from fraud at all times. As a result, we may need to conduct a Proof of address on a buyer in order to check legitimacy of their details on a case by case scenario. This is our right as a high value device supplier across Asia and we thank you for your understanding.

4.4 If you have provided us with your email address details in order to receive our e-newsletter, we will send this to you when we have promotional and news based offers. Your details provided here will only be used for the purpose of 'joining you up to receive our eNewsletters so that we can keep you up to date with the Latest, Greatest, Hottest information and Deals!' We will not sell, or share your data.

We do not discriminate across our e-newsletter subscriber base at current, so all emails will be sent to you as per your initial opt-in. If you wish to opt-out of from our e-marketing distribution channel, please email us with the text "Opt-out".

4.5 If you have any questions about information privacy please (info@phone-master.co.uk)


5.0 Security

5.1
On order processing pages we provide maximum security for your transaction.


5.2 If you have any questions about security please (salesteam@phone-master.co.uk)

5.3 We will take all reasonable and legally-required precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.


6.0 Pricing, Product Description and Availability

6.1
Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price for ordered goods as we see fit. If a price for an ordered item is corrected due to exceptional or uncontrollable circumstance, customers will be informed of the change before payment is processed and offered the opportunity to cancel / amend their order to their preference. We may offer price reductions for promotional items from time to time at our discretion. Credits will not be offered for items that have been ordered before a promotional price has been launched, unless we deem this to be so.


6.2 Because of the dynamic nature of technology and markets (e.g. exchange rate variations and other variables beyond our control), prices, product versions, details and availability are subject to change on a continual basis without prior notice. Prices can and do change from day to day; if a price at the time of ordering is higher than a previously-shown price then the price at the time of ordering is the one that applies. If no promotion is evident, this may be primarily due to the fact that our company relies on global currency information. Local site currencies are often pegged to the global dollar rate. As a result, pricing can fluctuate. If you have any questions, please email sales team (salesteam@phone-master.co.uk).

6.3 If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the item, we reserve the right to offer the opportunity for the customer to instead either receive the best-possible discount or to cancel the order.

6.4 Prices on orders for pre-release items are valid for one week after the order is placed. If the price changes when stock becomes available, customers will be informed of the change before payment is processed, and offered the opportunity to confirm or cancel their order, as per their preference.

6.5 Phone Master (UK) will honour requests for refund on the difference of price drops that occur within the same day of the original invoice date. Price drops beyond this date will not be matched.

6.6 Stock availability on our website and order confirmations is generated by our system taking into account current stock levels, customer backorders, products already in transit from suppliers or from Phone Master (UK), and information provided by suppliers for pending deliveries. Although as accurate as possible and generally reliable, they are estimates only which can be affected by many factors, especially unforeseen manufacturing delays or product discontinuations. Phone Master (UK) offers these estimates in good faith but we cannot be held responsible should estimate and actual times vary, or if a product is discontinued or superseded by a manufacturer. If a buyer purchases an item that falls out of stock due to whatever reason, we will offer a solution in their best interests, including stock swap, or order cancellation, if the buyer does not want to wait for stock replenishment of the exact item ordered.

6.7 Descriptions and specifications of products shown on our website are taken directly from information supplied by manufacturers. Products are supplied as named and described. Where a product description is accompanied by an illustration of the packaging or product itself, that illustration is for illustrative purposes only and may not look absolutely identical to the product to be supplied; if the exact appearance of the product or packaging is essential to be identical then you should make that clear to us in writing at the time of order. This also applies if you don't want a barcode label on the packaging.


7.0 Liability

7.1
We shall not be liable to you or any related party, whether in contract, tort (including negligence) or otherwise, for any business or personal loss including loss of profits (whether direct or indirect), data, revenue, goodwill, convenience, equipment/device/machinery/vehicle functionality, travel arrangements, third party claims or for any other incidental or consequential loss, that you may suffer as a result of the purchase, use or ordering of, goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for death or personal injury.



8.0 Installation of equipment

8.1
Installation of equipment, including car kits, must be carried out by a suitably qualified professional technician. Phone Master (UK) cannot be held responsible for any costs associated with the installation or subsequent removal of equipment, or damage caused during installation.



9.0 General

9.1
We reserve the right to decline any order for any reason.


9.2 These terms are governed by the laws of United Kingdom and the European Union and any disputes will be decided only by the courts of Laws of United Kingdom and the European Union.

9.3 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.

9.4 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.

9.5 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.

9.6 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.

9.7 All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors.

9.8 Any unauthorised use of material on this site is strictly prohibited.

9.9 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.


10.0 E&OE

10.1
Errors and omissions must be excepted.



11.0 No effect to statutory rights

The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.